FAQ
Frequently Asked Questions
What do you sell?
We specialise in retro football jerseys inspired by iconic clubs, players, and historic football eras. Our store focuses exclusively on classic football kit designs.
Where do you ship?
We currently ship exclusively within the United Kingdom. Orders outside the UK are not supported at this time.
How long does shipping take?
Orders are processed within 1–2 business days. Standard UK delivery is free and typically takes 6–8 business days after dispatch.
What is your order cut-off time?
The daily order cut-off time is 6:00 PM (GMT). Orders placed after this time will be processed the next business day.
Do you accept returns?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery. There are no final sale items.
Is return shipping free?
Yes. Return shipping is completely free. You will receive a downloadable return label to print and attach to your package.
Do you charge restocking fees?
No. We do not charge any restocking fees on returned items.
Can I exchange an item?
Yes. Exchanges are accepted within the same 30-day return window. Please contact our support team to arrange an exchange.
How long do refunds take?
Refunds are processed within 1 business day after we receive your return. Please allow up to 7 working days for the refund to appear on your bank or card statement.
Are payments secure?
Yes. All payments are securely encrypted to protect your personal and financial information.
How can I contact you?
You can reach our support team anytime via email or live chat. Email us at support@specialkits.co.uk.
If you can’t find the answer you’re looking for, our customer support team is available 24/7 via email or live chat. We’re always here to help.
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FAST & RELIABLE SHIPPING
Get your orders delivered quickly with secure tracking and reliable service.
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SECURE PAYMENT
All transactions are fully encrypted to keep your information safe and private.
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24 HOURS - CUSTOMER SERVICE
Our team is always here to help—connect with us by chat or email whenever you need assistance.
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PREMIUM QUALITY PRODUCTS
We provide only high-quality products you can trust and enjoy.