FAQ

Frequently Asked Questions

1. Where is your store located?
We are located at:
87 Homefarm Rd, London, W7 1NL, United Kingdom

2. What is Special Kits’ return policy?

• We accept returns within 30 days of delivery for both defective and non-defective products.

• Returns are free of charge, and there are no restocking fees.

• All items are eligible for returns and exchanges.

• For full details, please visit our Returns & Refunds Policy page.

3. Will I receive a confirmation email when I place my order?
Yes. Once your order is placed, you will receive an automatic confirmation email confirming that your order has been successfully received.

4. How do I process a return?

• To request a return, please contact us via email at support@specialkits.co.uk.

• We will send you a free downloadable return label to print and use for your return via Royal Mail.

5. Are there any product exclusions or restrictions?
No. All sport shirts we sell are eligible for returns or exchanges within the 30-day return window.
We do not have any final sale items.

6. How do I sign up for emails and offers?
You can subscribe to our newsletter by visiting our website and entering your email address in the sign-up section.
You’ll receive updates about new arrivals, styling tips, and exclusive offers.

Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 7815 734510
Email: support@specialkits.co.uk
Office Address: 87 Homefarm Rd, London, W7 1NL, United Kingdom