Return & Refund

By placing an order through Special Kits, you agree to the terms outlined below. These policies are designed to ensure transparency and provide a smooth return and refund experience. This policy applies to orders shipped within the United Kingdom.

A. 30-Day Return Policy
We offer a 30-day return window starting from the date you receive your order.

To be eligible for a return:

• Items must be in the same condition as received — unused, undamaged, and in their original packaging.

• All items we sell are eligible for return; we do not have final sale items.

• We accept returns for both defective and non-defective products.

B. Return Process
To initiate a return:

• Contact us at support@specialkits.co.uk.

• We will provide a free downloadable Royal Mail return label and detailed instructions.

• Package your item securely and send it back using the provided label.

Important: Items sent back without first contacting us will not be accepted.

C. Damaged, Incorrect, or Faulty Items
Please inspect your order upon delivery and notify us immediately if:

• The item is defective or damaged

• You received the wrong item

We will evaluate the issue and arrange a replacement, exchange, or refund at no extra cost to you.

D. Exchanges
We accept exchanges for:

• Damaged items

• Incorrect products

• Faulty products

To arrange an exchange, please contact us via email at support@specialkits.co.uk.

E. Restocking Fee
We do not charge any restocking fees on returns or exchanges.

F. Refunds
Once we receive and inspect your return:

• If approved, your refund will be processed to your original payment method.

• Please allow up to 7 days for the refund to be processed.

• Your bank or payment provider may require additional time to post the refund.

Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 7815 734510
Email: support@specialkits.co.uk
Office Address: 87 Homefarm Rd, London, W7 1NL, United Kingdom