Shipping Policy

This Shipping Policy applies to all orders placed within the United Kingdom. By shopping with Special Kits, you agree to the terms outlined below.

A. Shipping Costs

• We offer free shipping on all orders within the United Kingdom.

• Free return shipping is also included for all eligible returns.

B. Transit, Handling & Order Cut-Off Time

• Order Cut-Off Time: 2:00 PM (GMT, London) – Orders placed after this time will be processed the next business day.

• Handling Time: 1–2 business days (Monday to Friday) before dispatch.

• Transit Time: 2–4 business days (Monday to Saturday) via Royal Mail.

C. Delivery Terms

• We ship exclusively via Royal Mail to ensure fast and reliable delivery.

• Tracking information will be emailed to you once your order is dispatched.

D. Change of Address

• We cannot change the delivery address once an order is in transit.

• If you need to update your shipping address, please contact us at support@specialkits.co.uk within 24 hours of placing your order.

E. Cancellations

• If you change your mind before your order has been dispatched, please contact us immediately.

• If your order has already shipped, please refer to our Return & Refund Policy.

F. Parcels Damaged in Transit

• Refuse the delivery if possible and notify us immediately.

• If accepted, contact us at support@specialkits.co.uk with photos so we can arrange a replacement or refund.

G. International Orders

• At this time, Special Kits only ships within the United Kingdom.

H. Tracking Information

• Once your order is dispatched, you will receive a tracking number via email so you can follow your shipment’s progress.

Contact Information
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Phone: +44 7815 734510
Email: support@specialkits.co.uk
Office Address: 87 Homefarm Rd, London, W7 1NL, United Kingdom